Prioritizing Customer Satisfaction

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SBS 104 Prioritizing Customer Satisfaction

In this free certificate program, participants learn strategies for prioritizing customer satisfaction so as to build a strong customer base, attract and keep happy employees, and maintain positive organizational cultures.  The program is designed for first time entrepreneurs all the way to experienced business people who seek to enhance customer, employee, and vendor relations.

Why should you take this course?

The Success in Business Series is designed for aspiring entrepreneurs, working professionals, and life long learners.  In the series, we examine the key factors that translate into business success.

In SBS 104 Prioritizing Customer Satisfaction, you'll:

  1. Learn strategies for building strong customer bases
  2. Examine recommended online resources
  3. Earn a free certificate
  4. Complete the fourth program in the Success in Business Master Certificate

Program Benefits

Complete the program for free

Complete the program in 20 mins or less

Examine customer relations best practices

Learn methods for collecting and analyzing consumer data

Part of the Success in Business Master Certificate

Skills you will gain

Foundational Consumer Data Collection and Analysis

Customer Relations Best Practices

Building Long Term Customer and Vender Relationships

Shaping Positive Costumer Satisfaction

What will you learn?

The benefits of prioritizing customer satisfaction

Where to find important resources on the web

The negative impacts of dissatisfied customers on operations

Recommendations for building strong customer bases

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Frequently asked questions
Are the Success in Business certificates free?

Yes. MSPD Success in Business Series is free to all participants.  A free, digital copy of the completion certificate is provided. 

Hard copy, embossed certificates are available for purchase.  Email info@meg-spd.com to learn more.

How long does each Success in Business certificate take?

The short, SBS certificates can be completed in less than 15 minutes each. 

How do I complete the Success in Business certicates?

Each SBS certificate is completed in the MaxCampus online classroom.  The classroom includes a short welcome, a 5 to 10 minute instructional video, some recommended online resources, and a short quiz.  To successfully complete the program, participants must score a minimum of 80% on the final quiz.  The quiz can be attempted multiple times. 

What is the Success in Business Master Certificate?

The Success in Business Master Certificate is a free certificate that participants can earn by completing the seven certificates in the free MSPD Success in Business Series. 

These include:

SBS 101 Crafting Effective Business Plans

SBS 102 Implementing Effective Marketing Strategies

SBS 103 Building Strong Teams

SBS 104 Prioritizing Customer Satisfaction

SBS 105 Embracing Customer Feedback

SBS 106 Proactive Mindsets

SBS 107 Leveraging Technology



Free to enroll

Course Summary

Self Guided
CEUs: 0
Expect completion: 15 Minutes

Foundational Level

This course includes:

05:32 on-demand video
Assessments (1 quiz)
2 lectures with reading
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